In the last few weeks we have had a few instances of potential customers inquiring for pricing without allowing us to see the work. As a company policy we do not provide ballpark pricing and unfortunately had to turn them down.

Your home is like the human body and every one is different. Most doctors worth their degree won’t try to diagnose you over the phone, they want to see you so they can take everything into account when they make their final decision. We feel the same way about pricing work for someone’s home without seeing it first. Everyone’s home is different, some have aluminum wiring, some have no equipment grounds, some have no easy access to ceilings and walls, some lights are 10′ off the floor and some are 20′. Sometimes the terminology that technicians use and that is used by the public is very different, like a circuit breaker, some call them fuses and some call them switches. A price for a circuit breaker is different than a price for a fuse or switch. There are even certain older circuit breakers that are not readily available and have to be ordered, so actually looking at the breaker is a must. This is just a very small example of what we are referring to when it comes to needing an on-site visit.

There really is no substitute for an in-person, hands on look, at your home by a professionally trained licensed technician. I would say this, if you have an electrician working in your home, you want them to notice something that looks unsafe or not right and tell you about it. Beware the company that will quote you without reviewing the situation in person, more than likely, they just want to get the work and get paid. When we are judging a situation we will let you know if there is need for concern, sure, no one wants to pay for unexpected problems, but a repair now could save a lot of money and heartache in the long run.

The last reason we do not give ball park prices is because the price quoted is typically higher than it needs to be. This happens because a contractor has to take many different issues into consideration to make sure that their bases are covered. There is a lot of risk involved when quoting prices without seeing the work and troubleshooting the situation, and naturally prices escalate to match that risk.

Greenwave Electric currently charges $49.00 to show-up and troubleshoot a residential electrical problem in Shawnee County. When we are done inspecting the situation we will then submit a final price to you to fix the issue. If you choose not to hire us, then the cost is simply $49.00 for our time to find the problem, you will retain all of the information we gather from the troubleshooting.

On time every time or we buy you dinner.

You know, time is the one commodity that you can never make more of. Once it is gone, it is gone forever. When we were initially putting together the concept of Greenwave Electric we asked many different people what drove them crazy about contractors. We wanted to know how we could redefine the low expectations that people seemed to have about service companies.

The one problem that was always at the top of the list was showing up late or not showing up at all. We realized that this needed to be our starting point for changing the perception of the industry. We also figured that in order for us to push ourselves we had to make it hurt financially for us. This is where the gift card idea came in. Greenwave shows up late and you get a $25 gift card to a local restaurant.

Now you might be saying, well, you’ll just charge me more for the job to cover it. We have a set rate for showing up to diagnose the issue before we provide a price to fix the problem. Before we even step in your home, you will get a gift card if we are 1 minute late. Whether or not you hire us to perform the work will have no bearing on that. Want $25 off the diagnostic fee instead? Just ask! It is our way of acknowledging that we broke our promise to show up when we said we would.

We are very proud to say that we have not been late yet! If we are this dedicated to just showing up on time, imagine the amount of detail we put into the actual work.

Greenwave is Time Saved

Every week we will be posting a question and answer blog.

So, feel free to ask any questions you have about the company or the services we offer. Have a question concerning your home or business electrical problem? Ask away, we will do our best to answer the question.